[plug] wrong default route
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AT&T Proprietary Restricted Information. Do Not Forward Outside of Hosting Operations & Applications Services Organization. Deal Name William Grand Prix Date 7/2/08 Ticket 109774001 Severity 1 SLA Yes Duration 12:47am-4:00am ET Impact % 100 Managed Type SOSS Caused By Change? Yes Asset WWW.ATTWILLIAMS.COM CFN 1:08am ET Reason for CFN Miss Cfnmet (Ticket popped at 12:47 but change is still ongoing until 1am) Problem Description www.attwilliams.com was unavailable due to a missing default route. Added default route to restore service. Root Cause is due to change.
Issue… Receive an URL down alarm.
Customer Impact… Customer's URL is not accessible.
Resolution Summary… Network and MSS reported no issue with their domain. Since ILO and SSH access are impeded by the issue at Redditch , IDC Tech is engaged to provide on-site assistance. TAM discovered default route is missing from routing table. Default route is added and URL is accessible.
Root Cause… Default route missing after network service is restarted during Vantive#1790131.
Action Items… 1. Need to establish why default route is missing after network service is restarted. (TAM) 2. Need to include default route check as part of the MOP in future similar change. (TAM)